Elevating Design Visibility with the Monthly Experience Review

Situation

Design feedback at DocuSign was often siloed, with few consistent opportunities for cross-team visibility or strategic alignment between ICs and senior leadership. Teams didn’t know what each other were working on which often led to duplicative work and a lack of learning from those patterns. Teams also were often working with differing methodologies and stakeholder expectations. These meetings allowed for those teams to elevate those concerns to the senior leadership.

Task

Establish a recurring, scalable forum where product designers, researchers, and content strategists could present work, receive executive feedback, and align on quality and direction.

Action

I launched and facilitated the Monthly Experience Review, a company-wide design meeting attended by senior PX leadership. I built the structure, recruited presenters, coordinated panel feedback, and ensured each session was documented and actionable. Presentations were framed around product goals, user insights, and experience quality, creating a shared language between individual contributors and leaders. I made certain to keep the feedback high level and to keep the leaders from getting into the weeds by moderating these conversations and making sure to set expectations ahead of time for both individual contributors and leaders

Result

The Monthly Experience Review became a cornerstone of PX culture. It increased cross-pollination of ideas, strengthened design accountability, and helped surface design excellence to senior leadership—resulting in faster design buy-in and more aligned decision-making across product teams.